Help with your garden designs

Start with one clear photo, choose a style, and check the generated concept against the original. Here is how uploads, credits and saved results work.

Upload a photo and generate

Sign in with Google. Wait for your account and credit balance to finish loading.
Upload a JPG, PNG or WebP image, up to 20 MB. HEIC is not supported; export it as JPG first. The browser must be able to decode the file.
Choose one of 16 styles and the outdoor area. Add climate, features or a short description if useful. Describe the changes you want and what you would like retained.
Generate once and wait for the result. Generation time varies. A before/after slider compares the uploaded photo with this result.

The browser resizes the uploaded photo to a JPEG with a longest side of at most 1536 pixels before sending it for generation. See the photo checklist for framing and lighting tips.

If an image will not load, try exporting a fresh JPG or PNG. If account loading or generation reports an error, keep the message and check your balance and saved designs before retrying, so you do not unnecessarily start another generation.

Credits, purchases and failed requests

New accounts receive 3 credits. Each successful generation uses one credit; generating another style is a separate generation. Packs are $9 / 20 credits, $19 / 60 credits, $39 / 150 credits, purchased once with no recurring subscription. Taxes, if applicable, are shown at checkout.

Prompt screening takes place before the credit is deducted. Rejected requests and screening outages do not consume a credit. If generation or saving fails after deduction, the service attempts to reverse that charge. A “credit return pending” message means recovery is still being checked; an automatic reconciliation task runs every five minutes, but this is not a guaranteed five-minute completion time.

Checkout is handled by Creem. A return to the site is not proof of payment: check the payment confirmation, refreshed balance and credit activity. It lists purchases, generation debits and credit returns, with transaction dates. An opening balance is not an itemised history of older activity.

If you paid but the balance does not update, allow the refresh to finish and reopen the account. If the discrepancy remains, contact support with the order ID and payment time. Available payment methods depend on the checkout, your card and your region; a displayed wallet button does not guarantee eligibility.

View credit packs · Payment refund policy. A returned generation credit is different from a cash refund.

View, download and delete saved designs

Open the account menu beside your credit balance and choose My designs. Successful results are copied to private storage, so access does not rely on the model provider’s temporary image link. Use the download button to keep your own copy.

Deleting a design requires confirmation and permanently removes its saved image and history record from our active storage. It does not refund the generation credit or remove the associated billing audit. Downloads you previously saved are unaffected. Provider copies and backups may follow their own retention schedules.

The uploaded original is not kept in your saved history. Keep your original photo locally if you want to reuse it or make your own side-by-side comparison later. Very old results that were stored only as temporary provider links may no longer be available.

What an AI concept cannot confirm

The image is design inspiration, not a measured survey or construction plan. Walls, doors, fences, levels and paths may change. Plant names, species appearance, seasonal combinations, size and climate suitability are not verified. Climate settings guide the image but do not replace a planting assessment.

Check the original photo, actual measurements and local conditions before purchasing or building. A qualified local professional can assess the drainage, structure, access and permissions that an image cannot establish. Do not infer costs or material quantities from the render.

Only upload photos you have permission to use. Sexual, nude and other prohibited requests and outputs are not allowed. If an unexpected prohibited result appears, stop using it and report its design ID to support.

Contact support

Email support@gardenrenderai.com with the error message, approximate time and relevant order or design ID. Do not send passwords, API keys or full card details. For how photos and records are handled, see the privacy policy.